CUSTOMER CARE

Returns, Refunds & Cancellations

We want orders to reach you in the condition and design you selected. Please review the product photographs, dimensions and weight before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, defective or materially different from the item ordered, contact admin@vyaparika.online within 48 hours of delivery. Include your order reference, a description of the issue, and clear photographs of the product and outer packaging. After review, we will arrange an appropriate replacement or refund where the claim is accepted.

Other returns

For a return request not involving damage, defect or an incorrect item, contact us within 7 days of delivery. The product must be unused, undamaged and returned with its original packaging and decorative components. Return eligibility and return-shipping arrangements will be confirmed by us before you send the item back.

Cancellations

You may request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible and the applicable return process will apply.

Refund timeline

Once an eligible return is received and approved, or an eligible cancellation is confirmed, we will initiate the refund to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to reflect the amount in your account.

Handcrafted appearance

Minor variations in colour, bead placement, embroidery or decorative details can occur in festive décor and are not necessarily defects. This does not limit support for items that are damaged, defective or materially different from the item ordered.

Product care

Handle embellished sections, hanging ornaments and tassels gently. Store the toran flat or carefully rolled in a clean, dry place when not in use.